Contact support

Tell us what happened

Two things make a support request quick to answer: what you were trying to do, and what happened instead. Everything else we can usually work out.

Send a support request

We reply within one working day.

First name

Last name

Email address

Use the address you sign in with, if you have one.

School, trust or organisation

What were you trying to do?

What happened instead?

Include any message on the screen, word for word if you can.

Where were you when it happened?

The page or screen you were on, and the device you were using.

We will use these details to answer your request and to keep a record of it.