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TeachHQ

Help Centre

How can we help?

Guides for teaching staff, school leaders and administrators, written in the order you meet the problem. If the answer is not here, a person will give you one.

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The five things people ask most

I have forgotten my password.

Use the forgotten password link on the sign-in screen and a reset link is emailed to you. If your school manages your account, an administrator can send you one too. Nobody, including us, can see or set your password for you.

My invitation email has not arrived.

Check the junk folder first, then check with whoever invited you that they used the right address. An administrator can send the invitation again.

A course I was assigned is not in my list.

Make sure you are signed in with the address your school invited, and look in your own workspace rather than the team one. If it is still missing, ask your administrator, then tell us.

I passed but there is no certificate.

A certificate is issued the moment you pass the assessment. If you passed and nothing appeared, tell us the course name and roughly when, and we will find it.

Something on a screen is broken.

Report it from inside Teach HQ — there is a report button on every screen and it sends us the page you were on, which saves a great deal of guessing.

Still stuck?

Tell us what you were trying to do and what happened instead. We reply within one working day.

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